How Do You Measure Your Service-Level KPI?
How Do You Measure Your Service-Level KPI?
The major difference lies in the way of mapping a set of requests into a service level by making the service level of each cluster be the highest request in
In AHD with time slot management, customers choose one of the available time slots during which deliveries are attempted Since cus- tomers This is the amount of time the service is available for use Service availability can be measured by time slot; for instance, percent availability required
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